Terms And Conditions

Terms of use

Last Updated on March 2, 2017

Please read these terms of use carefully since this is a binding agreement.

Welcome to www.healthsaarthi.com (hereinafter referred to as "Website"). These Terms of Use (this "ToU") govern Your use of the Website and HEALTH SAARTHI Mobile Application (hereinafter referred to as “Health Saarthi App”) and any related information made available to You by the Website and/or Health Saarthi App. By downloading Health Saarthi App and/or accessing the Website, You agree to be bound by this ToU.

Your use of the website and/or the health saarthi app, or by clicking "i accept" if presented with this ToU in a click-through format, signifies that you agree to this ToU and constitutes your binding acceptance of this ToU, including any modifications that are made from time to time. If you do not agree with this ToU or accept its terms; please do not use our website and/or the health saarthi app.

In this ToU, " Health Saarthi", "We", "Us" and "Our" means and includes Apolotus Health Solution Pvt Ltd ,a company formed under companies act, having its office at A 1 Stella Maris , Sitladevi Temple Road, Mahim, Mumbai 400 016.

This ToU shall be applicable to:
a) A Doctor, or Clinic (working in an individual capacity or with organization) or Clinic, Polyclinic or any other association of medical practitioners working under a common name, who uses the Website, and/or Health Saarthi App (“Health Professional”, “You” or “Your or “User”); or.

b) "You", "Your" or "User" refers to the person or patient who uses the Website and/or Health Saarthi App.

Clause 4 describes services offered by Us to Users and Clause 5 describes services offered by Us to Health Professionals.

You understand that We may discontinue or restrict Your use of the Website and/or Health Saarthi App for any reason or no reason with or without notice. Our decision in this regard will be final. You agree that You will not use the services offered by Us for any unlawful purpose.

We may amend this ToU at any time by posting the amended ToU on the Website and/or HealthSaarthi App, and You agree that You will be bound by any changes to this ToU. For Your convenience, the date of last revision is included at the top of this page.

We reserve the sole right to add, delete or change, alter, amend this ToU from time to time at our sole discretion and change the services from time to time. The revised ToU shall become effective as soon as they are displayed on this Website and/or Health Saarthi App and You shall be solely responsible to make Yourself aware of the revised ToU before You continue to use the Website and/or Health Saarthi App and its services. Your continued use of this Website and/or Health Saarthi App shall operate as a deemed acceptance of the revised ToU.
You hereby represent and warrant that You are at least eighteen (18) years of age or above and are fully competent to understand and agree the terms, conditions, obligations, affirmations, representations, and warranties set forth in this ToU.
Health Saarthi is meant to act as an intermediary to connect You to Health Professionals. The content that You receive from Health Saarthi, and/or its employees, partners is part of the User Service and/or Health Professional Service and is for informational purpose only, including Health Saarthi blog, Health Saarthi emails and text messages. The content provided by or through the use of Website and/or Health Saarthi App is not intended as a substitute for, or replacement for any professional medical advice or diagnosis or treatment. Reading the content on the Website and/or Health Saarthi App should not result in delay or avoidance for taking medical assistance. Nothing posted on the Website and/or Health Saarthi App must be taken to be health care or medical advice. Your use of the Website and/or Health Saarthi App is solely at Your own risk.
In order to avail User Services and/or Health Professional Service, You have to sign up on Health SaarthiApp/ Website and create a user account and generate a password. Your user account is meant for Your use only. Multiple Users are not allowed to share the same/single account. You shall not disclose Your password to anyone else. If You share Your password with any third party, it will be at Your own risk and discretion and We shall not be held responsible for any misuse.

Once the registration process is complete, You will need to enter Your username and password in order to login on the Website/ Health Saarthi App.

You agree to complete the registration process by providing information such as Your name, email address, postal address, date of birth, location, and other information such as gender, mobile phone number, display picture that will be publicly displayed as part of the account profile (“Personal Information”). Please note that We shall not be responsible for authentication of Your Personal Information. All data relating to You shall be protected and used by Us in the manner indicated in this ToU and Privacy Policy. We reserve the right to refuse the account opening without citing any reasons to You. You will be solely responsible for any activities or actions taken under Your Account, whether or not authorized by You. Please notify us immediately of any unauthorized use of Your account. We are not liable for any loss or damage from Your failure to comply with these requirements. You agree that the information You provide us will be true, accurate, current and complete. If a User, or the Health Professional provides any Personal Information that is untrue, incomplete or inaccurate We shall have the right to discontinue the Services at Our sole discretion. You may not share or transfer Your account.
“User Services” shall mean services described in Clause 4.1.
4.1 USER SERVICES

While We strive to provide You the highest levels of User Service accessibility, We shall not liable for any delay or interruption that may be caused while accessing the Services. User Services are currently offered free of charge. However, We reserve the right to charge fees for User Services in the future. The services will be available only if the User is connected to an internet connection of the minimum bandwidth required by the Website and/or Health Saarthi App to use the services and functionalities.

4.1.1 Create Profile

The Users can create, view and edit his/her details which they had entered into at the time of account enrollment with Website and/or Health Saarthi App. You hereby agree that we reserve the right of ownership over all the profiles created by the Users.

4.1.2 Search profile of Health Professional

The User can search the profiles of Doctors or the Health Professional or Clinic on the Website and/or Health Saarthi App. We have not verified qualifications of Health Professionals and do not conduct any background checks. We shall not be responsible for the authentication of the information provided by the Doctors and the Health Professionals. You should contact the relevant Doctor or the Health Professional in case You wish to point out any discrepancies.

Please note that We do not have any Health Professionals checking Your data within the organization and are only providing a platform to You and the Health Professionals to be introduced.

There will be two types of search options which are described below.

a) Basic Search for Health Professional.

This will display the details such as Name, Doctor category – human/vet, practice type, medicine branch – allopathy/ homeopathy, specialty, location, services, fees.

b) Advance Search for Health Professional.

This will display the details given under basic search and symptoms treated, services offered, qualification and certificates, description of doctor, college/university, passing year, years of experience, number of patients treated, association to medical bodies, etc.;

4.1.3 Fix Appointments

a) Users can book an appointment via the Website or Health Saarthi App by visiting Doctors or Health Professionals profiles listed on the Website and/or Health Saarthi App based on the consultation schedule furnished by the Health Professional as per his/her/its Health Saarthi profile.

b) We shall not be responsible to guarantee appointments with Health Professionals. It shall not be Our liability if the confirmed appointment is cancelled. We shall not be responsible for any difference in the fees charged, misconduct, any wrong medication, or any negligence by Health Professionals. You understand and agree that We are not encouraging any interaction between You and the Health Professionals. Any communication relating to medical and health issues is strictly between You and Health Professionals and You shall not hold Us responsible for any health care and advice provided by the Health Professionals. You shall also not hold Us responsible for any consequences arising out of health care and advice provided by the Health Professional. You agree and understand that We are not guaranteeing any performance of obligation by the Health Professionals. We shall not be held liable for any variation in fees charged by the Health Professionals.

4.1.4 Health Professional Locator

This feature will enable the User to track the location of the Health Professional as furnished by the Health Professional The dealings of such records shall be in accordance with the Privacy Policy.

4.1.5 Health Professional Comparison

The User can compare the profiles of the Health Professional listed on the Website and Health Saarthi App. The comparison shall be an automated process based on information available with Us. Health Professionals can be compared depending upon the following criteria i.e services offered, location and fees charged by Health Professional. Such criteria may change from time to time. We shall not be liable for the accuracy and the relevancy of the information furnished by the Health Professional.

4.1.6 Prescription manager

The Users can view and manage the prescription prescribed by the Health Professional in electronic form. It is the responsibility of the Health Professional to convert the same into the printable format and certify it with his initials. This information can be stored in Your E-Vault.

4.1.7 Medicine tracker

An alert will be sent to You by way of an in app notification reminding You to take Your medication as prescribed by Your doctor if You subscribe to this facility. It is advisable to refer to the prescription prescribed by Health Professional before intake of medicine. To receive the notifications it is imperative that You download the Health Saarthi app .The notifications will be received as ‘in app’ notifications only when You are ‘logged in’ within the application These notifications are dependent on the internet /Wi fi/3G connectivity on Your mobile/tablet device .You will receive them only if You are connected to minimum strength internet bandwidth required to deliver these notification We shall not be liable in case notifications are not delivered to You or are delivered late. In case You do not wish to receive the SMS reminders, You can disable this feature .It is Your responsibility to keep Your mobile number updated in Our records. Please note that this is a response feature and will only prompt the alerts by SMS that You have entered and opted for.

4.1.8 E vault

The User(s) are offered with a digital storage facility to upload and store files relating to their health history, prescriptions, medical reports (“E-Vault”) which can be accessed, updated by the User from time to time. The E-vault storage capacity shall be determined by Health Saarthi at its sole discretion.

Information stored in the E vault shall be of 2(two) types:

a) User uploaded;

b) Uploaded by Health Professional:


We shall not be responsible for, nor do We validate, comment on, guarantee accuracy of the information uploaded and stored in the E-Vault by User. The information shall be stored in accordance with the Privacy Policy.

You shall be solely responsible for the files, information/ data, documents uploaded by You in Your E vault.

You shall be entitled to free storage to upload files, data and content which shall be increased or decreased at any time at Our discretion.

You may delete any information/ data uploaded by You in Your E vault. While this will delete records from the Evault it will however not delete Your records shared by You with Health Professionals.

Users may share any information, data, content or files relating to their medical records or health with Health Professionals. The specific terms and conditions relating to content sharing with Health Professionals are as follows:

a) By clicking on the “share” setting or similar settings in the E vault services, You are granting Health Professionals the right to view the information shared with the Health Professionals. Health Professionals can only view the information sent and cannot download or edit the same.

b) We shall not have access to, nor are we verifying or validating the information uploaded, shared or sent by User to Health Professional including its correctness or accuracy and will not be responsible for any errors in or incompleteness of such information.

4.1.9 Feedback

After every appointment a User shall receive a feedback form through an sms wap push to fill and rate the Health Professional for the appointment. The User may fill the form and the details of the feedback shall be visible solely to the Health Professional. You agree that any information shared by You with Health Professional will be subject to Our Privacy Policy. You are solely responsible for the content that You choose to submit for Health Professional. You hereby agree not to post or publish any content on the Website that (a) infringes any third-party intellectual property or publicity or privacy rights, or (b) violates any applicable law or regulation, including but not limited to the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 and Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011.We do not influence the feedback provided.
“Doctors Services” shall mean services described in Clause 5.1, offered to the Health Professional. Health Professional shall be liable to indemnify and hold Health Saarthi harmless from and against all actions, claims, damages, losses and expenses, including court costs and reasonable attorneys’ fees, arising out of or resulting from any breach, default, contravention, non-observance, non-performance, improper performance of any of its obligations or the terms, conditions, covenants and provisions contained in this Terms of Use.

5.1 HEALTH PROFESSIONAL SERVICES

While We strive to provide You the highest levels of Health Professional Service, We shall not be liable for any delay or interruption that may be caused while accessing the Services. It shall be the duty and sole responsibility of Health Professionals to comply with all the laws, codes of conduct and guidelines as may be applicable to them. It is the responsibility of the Health Professional to hold in strict confidence all information received from Users. The service will be available only if the Health Professional is connected to an internet connection of the minimum bandwidth required by the Website /Health Saarthi application to complete an action on the application. Depending upon the subscription plan subscribed to, subject to applicable laws, Health Professionals may be required to share additional information such as symptoms treated, services offered, qualifications, college/university, year of graduation, years of experience, number of patients treated, association to medical bodies, etc.

5.1.1 Create Profile

a) For the purpose of interaction and communication with the Users, the Health Professionals can create, view and edit their details which they had entered into at the time of account enrollment with Website and/or Health Saarthi App. We reserve the right of ownership over all the profiles created by the Health Professionals. Health Professional shall allow Health Saarthi to display information to the general public through the Website and/or Health Saarthi App and that he/she has no objection to the same.

b) We are not providing any ranking of the Health Professional. You as a Health Professional hereby represent and warrant that You will use the Services in accordance with laws applicable to You to practice Your profession. Any contravention of applicable law as a result of your use of these Services is Your sole responsibility, and We accept no liability for the same.

c) Health Professionals shall be offered, a free trial of Health Professional Services for a period as per company policy Health Professional shall be bound by the terms of this ToU and Privacy Policy during the trial period and any applicable law.

d) We offer several plans/products to Health Professionals. Upon subscription of a particular plan/product, Health Professionals can use the services relating to that particular plan/product and not any other plan/product. Such plan/product is governed by these terms of use unless specified separately.

e) Health professionals are also allowed to create their own plan by selecting the features as desired by them from the feature list on an ad hoc basis Certain features may have interdependency on other listed features which is indicated on the web site www.healthsaarthi.com.

5.1.2 Appointments

Health Professional can view requests for appointments made by Users and approve or reject the same. Any rejections shall be on reasonable grounds. We shall not be responsible for any delays, no-show or cancellation by the Patients once appointments have been confirmed.

5.1.3 Generation of prescription

Health Professional can generate prescription from the pre-defined prescription template. A list of medicines shall be available for the Health Professional to choose from. Please note that the list of medicines is not an exhaustive list and the Health Practitioner is free to prescribe any other medicines. Health Saarthi shall not be liable for any wrong medication and/or treatment prescribed by Health Professional to User. Health Saarthis is not responsible if at any point of time any drug is removed from the market by manufacturer or banned by government.

5.1.4 Health Professional fee generator

Health Professional can create their fee structure on discount basis or without discount. The Health Professional should be able to configure his/her own fee structure with validity period.

5.1.5 Invoice Generation

The Health Professional can generate invoice for Users who have consulted them using the Website and/or Health Saarthi App.

5.1.6 E vault

Every Health Professional is offered with a digital storage facility to upload, create and store the health history of Users, prescriptions, documents etc. (“Health Professional E-Vault”). Doctors may also share a User’s prescription through the E-Vault. It is the responsibility of the Health Professional to take consent from User before uploading the data on Health Professional E-Vault.

The Health Professionals shall be responsible for the information/ data uploaded in the Health Professional E vault. We shall allocate space to each Doctor to enable them to upload files, delete data. Health Professionals shall hold in strict confidence all the information/data/content provided to them by the Users. Health Professionals hereby agree that they shall not disclose any information/data/content provided by a User to any other person/third party.

5.1.7 Referral

Doctors can refer other doctors, clinics, patients etc by using the “Add A Friend “ feature.

5.1.8 Blog

The ‘Blogging’ feature is an online content platform available on the Website and/or Health Saarthi App, wherein the Health Professionals can login and post their blogs on medical and health related content subject to the provision of the subscription plan which they opt for. The Health Professionals hereby agree and undertake that the content written or posted by them reflects their opinion and is solely their responsibility. The Health Professionals hereby agree that the content on the blogs uploaded on the Website or Health Saarthi App shall not be plagiarized or breach any third party IPR. Health Saarthi will rightfully scrutinize each blog copy for any kind of objectionable or offensive content before they are published on the Website We reserve the right to edit or remove blogs as We may deem fit. The content uploaded via a Health Professional does not constitute medical advice. Health Professionals hereby agree not to post any Content which are defamatory, obscene, objectionable in nature. The Health Professionals hereby agree to absolve Health Saarthi from and against all claims that may arise as a result of any legal claim arising from the content posted by Health Professional, as the case may be.

5.1.9 Misrepresentation and Fraudulent Practice by Health Professional

Following shall be construed as misrepresentation and fraudulent practice by Doctors and/or Health Professional

a) Publishing reviews about its practice.

b) Pressurizing Users to provide positive feedback.

c) attempt to damage his/her competitors by submitting negative feedback.

If any Doctors and/or Health Professional is found in indulging in misrepresentation and fraudulent practice it would be construed as breach of the Terms of Use.

5.1.10 Drug Assistance

This feature will display a standard drug directory of drugs for Health Professionals. The Health Professional can use the drug directory and prescribe medicine for Users. The list is only a source of information and is not intended for trading purpose. We are not promoting or discouraging any use of drug. Further, Health Professionals are free to prescribe any other drug not specifically mentioned in Our list as this drug directory is for convenience purpose only. We shall take all reasonable endeavors to update the drug directory. However, We shall not be liable if any drug that has been banned continues to appear in Our drug directory. It is the responsibility of Health Professional to update itself.

5.1.11 Subscription Charges

Health Professional Services can subscribe to Our subscription packages. We may at Our discretion at by giving 15__ days’ notice in writing amend the fees and charges for Health Professional Services and You agree to abide by Our modified fee structure. Each Health Professional shall be responsible for payment of any taxes or any other statutory compliance. All the subscription charges will have to be paid in advance for the full term of the subscription. If You fail to make the payment within the time stipulated We reserve the right to terminate Your account. Upon termination of Your account You shall not have any access to Your data/content. Once the subscription payment is made the account will be activated with 3 working days subject to verification from our end. In case the query is received from filling up of contact us form then they will be responded within 2 working days of receipt of form.
6.1 Your Content

a) You are responsible for Personal Information, Sensitive information, reviews, feedback, testimonials (“Your Content”). You represent and warrant that You are the sole author of, own, or otherwise control all of the rights to Your Content. Your Content was not copied from or based in whole or in part on any other content, work, or website. Your Content was not submitted via the use of any automated process. Use of Your Content by us, a third party, and Our and their Users will not violate or infringe any rights of Yours or any third party. Your Content is truthful and accurate; and Your Content does not violate the terms or any applicable laws. If You provide a feedback or review, You represent and warrant that You are the sole author of that feedback or review, Your feedback or review does not reflect the opinion of Health Saarthi, the feedback or review reflects an actual experience that You had, You were not paid or otherwise remunerated in connection with Your authoring or posting of the feedback or review; and You had no financial, competitive, or other personal incentive to author or post a feedback or review that was not a fair expression of Your honest opinion.
b) You agree not to:
(i) submit material that violates anyone else's proprietary rights, including privacy and publicity rights, or can be considered spam or junk mail.
(ii) knowingly publish false or inaccurate information.
(iii) submit material that is unlawful, obscene, defamatory, libelous, threatening, pornographic, harassing, hateful, racially or ethnically offensive, or encourages conduct that would be considered a criminal offense, give rise to civil liability, violate any law, or is otherwise inappropriate.
(iv) post advertisements, "pyramid schemes,' chain letters or other solicitations.
(v) impersonate another person on Website and/or Health Saarthi App. Health Saarthi does not endorse any content or any opinion, recommendation, or advice expressed therein, and We expressly disclaim any and all liability in connection with Your content. We reserve the right to decide whether content is appropriate and complies with this ToU, and may remove such content and/or terminate Your access for uploading material in violation of this ToU at any time without prior notice.


6.2 Health Saarthi Content

a) We are the sole and exclusive intellectual property owners of Website and/or Health Saarthi App. We exclusively own the copyrights, trademarks, service marks, logos, trade names, trade dress and other intellectual and proprietary rights in India (hereinafter referred to as “IP Rights”) associated with Our Website and/or Health Saarthi App, which may be protected by copyright, patent, trademark and other applicable intellectual property and proprietary rights and laws.

b) Unless You have agreed otherwise in writing with Health Saarthi, nothing in this ToU gives You a right to use any of Health Saarthi trade names, trademarks, service marks, logos, domain names, and other distinctive brand features.

c) You agree not to use any framing techniques to enclose any trademark or logo or other proprietary information of Health Saarthi; or remove, conceal or obliterate any copyright or other proprietary notice or source identifier, including without limitation, the size, colour, location or style of any proprietary mark(s). Any infringement shall lead to appropriate legal proceedings against You at appropriate forum for seeking all available/possible remedies under applicable laws. You cannot modify, reproduce, publicly display or exploit in any form or manner whatsoever any of the Health Saarthi’s content in whole or in part except as expressly authorized by Health Saarthi.
It is Your responsibility to notify Us immediately if You feel that Your Content is being misused or is stolen including hijacking, or other theft. You will be liable for using the services and We shall not be liable for theft of Your Content.
8.1 Disclaimer of Warranties

You acknowledge and agree that User Services and/or Health Professional Services are provided “as is” and “as available” and that availing Services shall be at Your sole risk. To the fullest extent permitted by applicable law, Health Saarthi and its respective officers, partners, employees, agents, affiliates, subsidiaries, and licensors (“Health Saarthi Parties”) disclaim all warranties, express or implied, in connection with User Services and/or Health Professional Services. To the fullest extent permitted by applicable law, Health Saarthi Parties make no warranties or representations that the User Services and/or Health Professional Services or about the accuracy or completeness of the content and assume no responsibility for any (i) errors, mistakes, or inaccuracies of content, (ii) personal injury or property damage, of any nature whatsoever, resulting from Your access to and use of Website and/or Health Saarthi App, (iii) any unauthorized access to or use of Our servers and/or any and all personal information stored therein, (iv) any interruption or cessation of transmission to or from the Website and/or Health Saarthi App, (v) any bugs, viruses, trojan horses, or the like which may be transmitted to or through Website and/or Health Saarthi App through the actions of any third party, (vi) any loss of Your data or content from the Website and/or Health Saarthi App (vii) any errors or omissions in any content or for any loss or damage of any kind incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Website and/or Health Saarthi App (viii) blogs posted by Health Professional, (ix) errors in prescription provided by Health Professional (x) Users not turning up for such appointments (xi) increase in fees charged by Health Professional. You are solely responsible for all of Your communications and interactions with other Users and with other persons with whom You communicate or interact as a result of Your use of the Website and/or Health Saarthi App.

8.2 Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Health Saarthi be liable to You for any direct, indirect, incidental, special, punitive, or consequential damages whatsoever resulting from Your use of Our Website and/or Health Saarthi App. Despite the above, Our total liability to you for any cause of action You take against us will at all times be limited to Subscription Charges paid by You.

8.3 Indemnification
You agree to indemnify, defend, and hold harmless Health Saarthi Parties from and against any third party claims, damages (actual and/or consequential), actions, proceedings, demands, losses, liabilities, costs and expenses (including reasonable legal fees) suffered or reasonably incurred by us arising as a result of, or in connection with: (i) Your Content, (ii) Your unauthorized use of the User Services and/or Health Professional Services; (iii) Your access to and use of the Website and/or Health Saarthi App; (iv) Your violation of any rights of another party; or (v) Your breach of this ToU, including, but not limited to, any infringement by You of the copyright or intellectual property rights of any third party. We retain the exclusive right to settle, compromise and pay, without Your prior consent, any and all claims or causes of action which are brought against Us. We reserve the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify us and You agree to cooperate with Our defense of these claims.
We do not warrant that Our services will always work or function without any interruption, delay or errors. There may be several factors that may impact use of services including internet services and network services which may result in the failure of function and cause disruption, interruption over which We have no control.
10.1 We may retain such information collected from Users in accordance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011. Information stored in the Apolotus Health Solution Pvt Ltd server may be preserved as long as it is necessary.

10.2 We reserve the right, at any time and without prior notice, to monitor, to remove, block, or disable access to any content that We, for any reason or no reason, consider to be objectionable, in violation of this ToU or otherwise harmful in Our sole discretion. Subject to the requirements of applicable law, We are not obligated to return any of Your content to You under any circumstances. Any review which is derogatory, defamatory or hateful and without any substantial evidence may be taken down at Our sole discretion.
The terms of this ToU are governed exclusively by Indian Laws. Any disputes, controversy or claim relating to this ToU or the Services shall be submitted exclusively to the courts located in Mumbai.
If any provision of the ToU is deemed unlawful, invalid, or unenforceable for any reason, then that provision shall be deemed severed from this ToU, and the remainder of the ToU shall continue in full force and effect.
This ToU along with the Privacy Policy shall constitute the entire agreement between You and Us. No failure or delay by Us in exercising any right, power or privilege under the ToU shall operate as a waiver of such right or acceptance of any variation of the ToU and nor shall any single or partial exercise by either party of any right, power or privilege preclude any further exercise of that right or the exercise of any other right, power or privilege.
If You have any questions concerning Website and/or Health Saarthi App this Agreement, the Services, or anything related to any of the foregoing, Our customer help center can be reached at the following email address service-support@healthsaarthi.com confirm this If You have any grievance with respect to the Website or the service, including any discrepancies and grievances with respect to processing of information, You can contact Our Information Officer at: service-support@healthsaarthi.com

Privacy policy

Last Updated on March 2, 2017

Apolotus Health Solution Pvt Ltd is the owner and author of the Website www.healthsaarthi.com and Health Saarthi Mobile Application (“Health Saarthi App”), referred to as Services.

In this Privacy Policy, "Health Saarthi", "We", "Us" and "Our" means and includes Apolotus Health Solution Pvt Ltd , a company registered under companies act , having its office at A – 1 Stella Maris, Sitladevi Temple Marg, Mahim, Mumbai 400 016.

This Privacy Policy describes Our collection, use, disclosure and protection of information about the User of the Services including Health Professional (as defined in the Terms of Use) and the visitors of the Website and/or Health Saarthi App in connection with the use and access to Our websites, emails, and mobile applications. A visitor will have limited access to Our Services. When you use the Service, You consent to our collection, use, and disclosure of information about you as described in this Privacy Policy and Terms of Use. Your use of Services is subject to this Privacy Policy and Terms of Use. This policy is created to provide You details of Our responsibility towards protection of Your, Personal Information and Sensitive Personal Information.

We may amend this Privacy Policy and post the amended Privacy Policy on the Website and Health Saarthi App at any time without giving prior notice. By continuing to use Our Services You agree that You will be bound by any changes to this Privacy Policy. For Your convenience, the date of last revision is included at the top of this page. Any User including Health Professional that does not agree with any amended provisions of the Privacy Policy has the option to discontinue the Services.

This Privacy Policy applies to Services created by Us. However, We neither have any control nor shall We be liable for any third party links, cookies that is displayed on Our Website and/or Health Saarthi App. If You wish to visit third party links displayed on Our Website and/or Health Saarthi App the same shall be at own discretion and risk. We may use, collect and disclose Your information that is freely available in the public domain without Your consent.

BY USING THE SERVICES YOU AGREE TO BE BOUND BY THE TERMS OF THIS PRIVACY POLICY AND YOU HEREBY CONSENT TO THE COLLECTION, USE, AND SHARING OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. IF YOU DO NOT AGREE PLEASE DO NOT USE OR ACCESS OUR WEBSITE OR THE MOBILE APPLICATION.

1.1 This Privacy Policy is in consonance with the following privacy laws:
a) The Information Technology Act, 2000.
b) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) (“the SPI”) Rules 2011.
c) Information Technology (Intermediaries Guidelines) Rules, 2011.

1.2 This Privacy Policy inter alia covers the following:
a) How we collect, use, disclose and protect information about the User of the Services including Health Professional.
b) The purpose/object of collecting information.
c) Disclosure of such information to third party.
2.1 "Collect" shall mean to gather, acquire or obtain information by any means. You agree and consent to Our collection of information.

2.2 "Personal Information" as defined under the SPI Rules, 2011 shall mean any information that relates to a natural person, which, either directly or indirectly, in combination with other information available or likely to be available to a body corporate, is capable of identifying such person. .

2.3 "Sensitive Information" shall mean personal information about the person relating to:

a) passwords.

b) financial information such as bank accounts, credit and debit card details or other payment instrument details.

c) physical, physiological and mental health condition.

d) sexual orientation.

e) medical records and history

f) biometric information.

g) information received by body corporate under lawful contract or otherwise.

visitor details as provided at the time of registration or thereafter; and call data records.
3.1 We collect 2(two) types of information from Our User (a) Personal Information and (b) Sensitive Information.

3.2 We gather Personal Information and Sensitive Information from the Users, including Health Professional who access and use the Website and/or Health Saarthi App, including:
a) Information provided as a result of You using the Service.
b) Personal Information provided to us by you through any other method (including, without limitation, correspondence or discussions through the Website and/or Health Saarthi App).
c) The physical location of a mobile phone running the Health Saarthi App.

3.3 To collect, to use and to disclose information which has been designated as Personal Information or Sensitive Information requires Your express consent. By providing Your assent to this Privacy Policy, You provide Your consent to such use, collect and disclose of information as required under applicable law.

3.4 You represent to Us that the information provided by You to Us from time to time is authentic, correct and updated. The information provided by You to Us shall not be in violation of any third party agreements, laws. You shall indemnify Us, and Our directors, officers and employees in the event the information provided by you is in breach of this Privacy Policy. It is Your responsibility to maintain accuracy of Your information. If there is any change of your Personal Information, it is Your responsibility to correct and amend the information. If You have voluntarily provided whether any Personal Information or Sensitive Personal Information to Us for any of the purpose stated below You consent to collection and use of Personal Information or Sensitive Personal Information by Us. We have adopted adequate procedures and technologies as per the industry practices for protecting Your data.

3.5 We maintain a strict "No-Spam" policy, which means We do not intend to sell, rent or otherwise give Your e-mail address to a third party without Your consent.

3.6 You understand that any information that You disclose on the Website and/or Health Saarthi App is at your own risk. By uploading / sharing / disclosing Your medical information on the Website, You hereby give Your consent to Us to store such health / medical information on Our server. You understand that You have the option of uploading Your health / medical information on the Website in order to enable your Health Professional to review Your previous medical history. While We take utmost care with respect to the security of the information You decide to upload, it is Your discretion to share such personal health information on the Websites and/or Health Saarthi App with Health Professionals.

3.7 Your information will be primarily stored in electronic form. However if required We may have certain information stored in physical form.

3.8 We make all information accessible to Our employees, agents or partners and third parties only on a need-to-know basis, and bind Our employees, agents or partners to strict confidentiality obligations. We may keep a record of electronic communications for the purpose of internal account management, research. Information collected from you may be transferred to a third party as a result of a sale or acquisition, merger.
4.1 As part of Our enrolment process, Health Professionals are required to provide additional information as mentioned in Clause 5.1 of our Terms of Use.

4.2 This Privacy Policy is applicable to Health Professionals and thus Health Professionals are required to read and understand the same before providing such additional information to Us.

4.3 The information provided by Health Professionals may be used by Us for commercial and business purpose and statistical analysis.

4.4 We reserve the right to use the information provided by Health Professionals for the following purpose:

a) Publishing information on the Website and/or Health Saarthi App.
b) In case of referrals for contacting Health Professionals;
c) Feedback for our Services;
d) Listing the details of Health Professionals on Our website.

4.5 With the help of our Services Health Professionals can list their information on the Website and/or Health Saarthi App. When Users search for Health Professionals the information provided to Us gets displayed on the Website and/or Health Saarthi App. The information of the Heath Professional displayed on the Website and/or Health Saarthi App is provided by Heath Professional voluntarily and is not created by Us. We only collect the information list, display and publish such information on Website and/or Health Saarthi App. This information is collected as is basis and we make no representations and/or provide any warranty on the accuracy or completeness of such information.

4.6 This additional information can be viewed by the User enrolled and registered with Us. We shall not be liable for any incorrect information provided by the Health Professionals.
Some of the reasons for collecting Information include:
a) To enable You to use Our Services.

b) To monitor, develop and improve Website and/or Health Saarthi App.

c) To investigate any complaints.

d) To contact You for general business and marketing purposes relating to the Website and/or Health Saarthi App.

e) To handle User related issues and to respond to queries and/or comments you have forwarded to us.

f) Analysis in aggregate form (identifiable characteristics removed so that you remain anonymous).
You may access, update or delete your Personal Information or sensitive information. Please note that when you delete your Personal Information, We may retain your account information for the purpose of internal account management.
The Users and Health professionals may pay subscription fees via credit card, debit card, wire transfer, etc. We may collect such information such as Users and Health professional’s credit card number, debit card number, bank account number for this purpose. You may or may not save Your payment details on the Website and/or Health Saarthi App. There may be a verification procedure that will be followed while making payment of the subscription fee.
In case You wish to deactivate Your account, You can do so by writing to us contact@healthsaarthi.com. We may retain your account information for the purpose of internal account management.
A "Cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. The cookies do not contain any of your personally identifiable information. When You visit our Service, we may place “cookies” on your computer to recognize you. We do this to store your preferences, collect statistical data and track Your use of Our Service. Advertising companies (including but not limited to Google and Facebook) may also place cookies on Your computer to track Your activities across various sites so that they can display targeted ads. Cookies are widely used, and most web browsers are configured initially to accept cookies automatically. If you prefer not to accept cookies, you may adjust and configure your browser settings accordingly. However, if you turn off cookies, or refuse to accept a request to place a cookie, some features and services on the Service may not function properly.
We take all necessary precaution to protect Your information available with us. No administrator at Health Saarthi will have knowledge of your password. It is important for You to protect Yourself against unauthorised access to Your password and to Your computer. We will take all necessary safety measures to protect your sensitive information. We will not take any liability for unauthorised use of Your account. If You feel Your account is being used without Your authorisation, it is Your responsibility to immediately notify us. You can write to service-support@healthsaarthi.com. We will share Your information with our employees, officers, agents and third party only on a need to know basis. If Doctor and/or the Health Professional or Clinic breaches any of their obligation relating to confidentiality, We shall not be responsible for their breach.
Personal Information provided by You to Us is stored in Our secured server. However, no data transmission over the internet is completely secured. We have obtained the servers which are provided by Azure which are well protected against any data leaks. . When you choose to provide Us Your Personal Information, You are consenting the transfer and storage of information on Our server in the location mentioned hereinabove.
Our services are not intended to be used by children who are below 18 years of age. We do not knowingly allow children to register for any service, and We do not knowingly collect any personally identifiable information from children. If You become aware that a child has provided Us with Personal Information without parental/ legal guardian’s consent, please contact us at contact@healthsaarthi.com. If We become aware that a child has provided Us with Personal Information without parental/ legal guardian’s consent, We will take steps to remove such information and terminate the child's account.
You agree and acknowledge that this Privacy Policy is part of Terms of Use. By using the Services You acknowledge that You understand, agree and consent to this Privacy Policy. By providing Your consent, You agreed to Our collection and disclosure of information in the manner as set out in this Privacy Policy. Your visit to the Website and/or Health Saarthi App is subject to this Privacy Policy and Terms of Use.
If you have any queries on the information provided by You or Our Privacy Policy, You may email us at contact@healthsaarthi.com. You can also write to us at the following address:
A - 1
Stella Maris,
Sitladevi Temple Road,
Mahim - West,
Mumbai – 400016.

Health Saarthi is a technology platform created by Apolotus Health Solution Pvt Ltd. It is a 360-degree online solution provisioning platform which provides cloud based products utilizing a hybrid approach of the Web & Mobility (Android & iOS operating systems).

Download Health Saarthi App